Anyone who is in a successful relationship soon learns that harmony is good, and conflict is bad. However, there are those who only feel comfortable in the presence of a low-grade constant chaos. They may have valuable skillsets, but cannot seem to work unless there is some drama going on. Why people need chaos is …
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Finding Good Employees- Make It Easier On Everyone
Across the board, ask any businessperson which part of business is the most challenging and one resounding response will come back: EMPLOYEES! It is a general complaint and it covers a multitude of iniquities on the part of the employee and on the part of the employer. When I say the employees cause problems in …
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When You Love Your Job
Anyone who has been in the workforce for any length of time at all, invariably runs across people absolutely in love with their jobs, who repeat the platitude that When you love your job, you never work a day in your life. What I have noticed about these people that it is better to be …
How Much Are Missed Opportunities Costing You?
A lot of times, I talk to Doctors and office managers that say “We are not a very busy office” on the first sales call. My initial thought after hearing this is always, Is that by choice? I go on to ask how they market the practice, what their referral programs are like, how often …
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Complete the Marketing Cycle
In every dental publication, forum or blog, dentists are bombarded by the necessity of marketing their practices to the public. Every marketing agent from billboards and postcards to algorithm-driven social media campaigns are pushing their wares, guaranteeing results from their media-generated lead production. As for the veracity of those claims, that is a discussion for …
Is Using a Call Center Right for You?
Six years ago, we began offering a phone handling service package called The Ringless Office. The idea sprang from working with smaller understaffed dental offices that were losing patients because they could not keep up with their current client calls, and had problems bringing in new patients to the practice. Our product was popular and helped …
Stop Losing New Patients
The other day I was cruising one of the many DentalTown forums, when I saw that a doctor was stunned to learn from a friend who called that he was losing referrals, not because of his clinical staff, but because of the unpleasant way his front office answered the phone. After 8 years in the …
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